Code of Ethics

As a member of the TECH-NET Professional program we agree to:

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.
  • Offer customers a price estimate for work to be performed.
  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.
  • Make every effort to keep the customer informed about appointments and completion deadlines.
  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
  • Furnish or post copies of any warranties covering parts or service. Use quality CARQUEST Auto Parts, guaranteed coast to coast.
  • Provide and honor CARQUEST manufacturer warranties.
  • Exercise reasonable care for the customer’s property while it is being serviced.
  • Make every effort to fix the customer’s vehicle right the “first time”.
  • Maintain a system for fair settlement of customer’s complaints.
  • Cooperate with established consumer complaint mediation activities.
  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.

VALUES

1.  Integrity/honesty: Advise customers on required repairs and maintenance–ensure safe operations

2.  Reliability:  Establish and maintain a consistent and cost efficient repair process

3.  Excellence:  Provide the best repair in order to maximize vehicle operations

4.  Loyalty:  Attend to customer needs in a family-like environment to promote return business

5.  Friendly Environment:  Foster open atmosphere which inspires all employees to do their best

6.  Team Focused:  Work together to optimize business efficiencies to meet the vision

7.  Trustworthy:  Establish dependable service, gaining customer confidence and repeat business

8.  Helpful:  Go above and beyond to ensure customer satisfaction

9.  Safe Work Area:  Maintain clean and safe work area both inside and out of the shop