We Welcome Customer Feedback
At Castle Rock automotive center, H&M Transmission, profit is not our primary indicator of success; customer satisfaction is. That is what our 100% Guarantee is all about. We want our customers to be so satisfied with our service that they come back to us for 100% of their car repair and mainentance needs. Our business already has many loyal friends, and we are always looking for more! Please read some feedback from happy customers. Scroll further down to read testimonials from local organizations that we support.
“H&M Transmission- especially Steve & Paul!
Thank you for all of the work you performed on my Ford Escape. I was nervous to bring my vehicle all the way to Castle Rock from Black Forest but my retired Army friend highly recommended you. I am so glad I did. Your estimate for all of the work was less than two other shops in Colorado Springs; you went to the trouble to get me two rebates on a water pump that went bad that was installed by a shop in Monument and you recommended tires that were cheaper than the ones I was prepared to buy!!! I’ll be back soon for body work!!! Last but not least, the car runs like a dream, thank you!!!”
Carolyn – Retired Air Force
“H&M Transmission-Mike and Paul,
The two of us together would like to personally thank you for your generosity during Larry’s recent accident and recovery. The flower arrangement you had delivered was spectacular!!! Our home was filled with beauty and amazing aroma. Loved it! It brightened up some of those gloomy days and brought us so much joy. We are so blessed and thankful for your support and friendship.”
Larry and Jolena
Thank you so much for your great work on my nephew’s car, staying late into the night working on it so he could head home from college! Wow—I feel like we are in good hands!”
“Thank you for taking such good care of our cars. You are all such a blessing.”
Kellie, Yvonne, and Jeff S.
Just a quick note to say thank you to you and H&M for all you have done for me and my truck. I always hate having car problems. Not only is it inconvenient and expensive but I feel so vulnerable like I have this monster sign on my forehead that says “ignorant sucker!” when I walk into a repair shop. You have changed all of that! I trust H&M and I know I won’t be taken advantage of, I have such peace every time I call you not only do I know you are able to fix anything that’s wrong but you will do it reasonably and make it as convenient as possible for me. My only concern when I come to you is that I take advantage of you! You are fair and reasonable to a fault, taking such care of your customers I feel guilty! Thank you for always going out of your way to truly serve your customers. I wouldn’t do business with anyone else!! Thanks!”
Thanks again for checking out my F-350 this week. I have already told several people how well you treated me and I am happy to recommend you anytime.”
“Dear Paul and Mike,
Thank you so much for the add-on to my lamb. I really appreciate it, and I will be using the money towards next years animals and college. Thank you so much again!”
“303 Technologies, Inc. has been working exclusively with H&M Transmission and Automotive since their inception over a year ago.. We have been very pleased with the consistent quality of their work. In the entire time H&M has been working with our corporation, we have had no complaints. H&M Transmission and Automotive services our fleet of technician trucks.
H&M Transmission has done an excellent job of consistently meeting their delivery times for us. We normally allow 3 days for automotive repairs. I cannot remember any occasion that they have disappointed us. We are very happy with this consistency. We are also very please with the referral feedback we receive. We have received several phone calls and letters thanking us for the referral to such a quality repair shop. They have always been very professional to deal with. Prior to the inception of H&M Transmission and Automotive, we always went to wherever Paul Harris was employed. Paul has earned our trust and loyalty for well over 4 years and counting. I highly recommend H&M Transmission to anyone needing their services. I can do this in full confidence that the repairs will be completed in a quality and timely manner.”
303 Technologies, Inc.
“As and owner of a foreign car and new customer to H&M Transmission and Automotive, I trust in the work you did on my car and the additional recommendations you made for preventative maintenance and care. Your facility is very customer-oriented with satisfaction guaranteed. During my last visit to your shop, you serviced my vehicle with little cost, saving me possibly hundreds of dollars. Your mechanic was extremely knowledgeable about additional maintenance needed—this care was beyond my usual dealership service. I was confident that when I departed your shop, my car was properly repaired and ready for the road. Thanks!”
It’s not often that I take the time to send a note of thanks for someone fixing my car. This time I wanted/needed to. I can’t explain my initial frustration with my vehicle and the lack of knowledge mechanics displayed while trying to find the problem. You took the time after the shop closed to make sure my vehicle was running properly to get me to my destination safely and without incident. For this I am greatly appreciative. Many, many thanks.”
“Dear H&M Transmission, Thank you so much for giving me an add-on. I work very hard with my animals, putting all my time and effort into them. Thank you again, I really appreciate it.”
“Thank you so much for everything you have done for our family!! We can’t tell you how much we appreciate it!”
The Gonzales Family
“To all the kind staff at H&M,
I wanted to just let you know how much I appreciate how much all of you did for me and the kids. I was overwhelmed with emotions and feelings. I thank Jane and her husband John for recommending your shop to me. I will be forever grateful for you thoughtfulness and generosity. The kids and I wish you and your families a very Happy Holiday, and to be safe.”
Suzanne, Kimberly & Andrew
We also support many events and organizations around Castle Rock and the rest of Douglas County with contributions, volunteer participation, and event hosting at our location. Here is what some members of these organizations had to say to us.
Thank you so much for your support of the Douglas County Junior Livestock Show. Your support of this event helped to make it a huge success. Thank you for being part of a great show and making a difference in 4H member’s lives. Thank you!”
Douglas County 4H Council
“Thank you for sponsoring Go Putt For Wellspring! You’re helping to empower the lives of adults with special needs. To learn more about what your support is doing, please visit our website.”
Fenton, Wellspring Community
“Thank you from Douglas County Basketball!!! Thank you for your sponsorship of our 2011-2012 basketball season. Your advertisement in our game program provided much needed financial support for our program.”
Douglas County Boys Basketball Program
“Dear Mike and Paul
We would like to thank you for hosting the June Business Over Breakfast. It was a beautiful morning to gather at H&M Transmission and learn more about your business.”
The Castle Rock Chamber Board of Directors
“We, the members of the Castle Rock Unit of the Front Range American Cancer Society Optimist Club 5K Childhood Cancer Campaign 2013, would like to thank you for your contribution to our efforts to provide funds to those fighting the fight against cancer.”
Joni M., American Cancer Society Optimist Club
“Dear Paul and Mike,
I wanted to take this opportunity to thank you both for hosting our January 26th Tech Session at H&M. The technical session put on by Cliff was excellent and very informative. I feel our members did benefit greatly from the displays and tips provided at the session. Please extend our thanks to Cliff for his time and effort for a very informative morning at H&M. Once again, thank you for all the support you provide to the Vintage Car Club of Castle Rock.”
John K., President, The Vintage Car Club of Castle Rock
“Mike and Paul,
On behalf of the Huskies Quarterbacks Club we would like to thank you for your generous sponsorship donation. Your commitment to the DC High School football program and our kids is sincerely appreciated. Go Huskies!
Huskies Quarterbacks Club Board
“On behalf of the Douglas County Board of County Commissioners and the Douglas County Fair Board we would like to thank you for helping to make the 2012 Douglas County Fair and Rodeo a huge success! Your support helps make our PRCA Rodeo, Championship Bull Riding, Family Fun, and Entertainment, along with all our other great activities possible. We are proud to have partners like you help Douglas County continue the tradition of the annual fair, and we look forward to your continued support to help make future fairs a success.”
Jonna N., Fairground Manager and Luanne L., Fair Coordinator
“Dear H&M Collision and Auto Body,
Thank you so much for sponsoring my level 2 11-13 working ranch horse. It was my very first year doing it, and that is my new favorite! Considering that’s my first time getting reserve champ is quite the accomplishment! Thanks again.”
“Dear H&M Transmission and Automotive,
Thank you for your support for the 2010 Tractor Pull at the Douglas County Fair. Your support helped make this a great fundraiser for the Douglas County 4H Council! We appreciate your contributions. Thanks again!”
Douglas County 4H Council
“Thank you for your generous donation and for making this fundraiser possible. Enclosed is a brochure to help you understand what a different company Modern Woodmen is. Let me know if I can help you in any way.”
Susan T., Modern Woodmen
“Thank you H&M Transmission and H&M Collision for sponsoring the June Business Over Breakfast.”
Board Members of the Castle Rock Chamber of Commerce
“Dear H&M Collision and Auto Body, thank you for sponsoring the Reschamp Jr Working Ranch horse award. I appreciate your support.
“Dear H&M Transmission and Automotive, Thank you so much for sponsoring the winning 14-18 breakaway roping award for the 4H Show. I had so much fun this year, and this was a great way to end the year. Thanks again!”